Emergency Plumbing in Aurora

First five minutes: shutoffs

Find the valve before you find a towel. In most Aurora houses the main shutoff sits low on the front basement wall, right where the service pipe pokes through the concrete beside the meter. Turn a round handle clockwise until it stops; give a lever handle a quarter turn so it lies across the pipe.

If only one fixture is misbehaving, look for the small oval stop under the sink or behind the toilet first. That keeps the rest of the house running while we sort out the one problem.

• Main valve closed, or fixture stop closed
• Breakers off for any wet basement circuit, if the panel can be reached on dry floor
• Water heater set to vacation or pilot if the tank is involved
• Photos of the damage for your insurer

What counts as an emergency

Flowing water you cannot stop, sewage rising through a floor drain, no heat-safe water at all in deep winter, or the smell of gas near an appliance. Those need a call now. Gas is a special case: leave the house first and phone Enbridge Gas or 911 from outdoors, and ring us after.

A dripping tap, a slow tub or a toilet that runs is a nuisance, not an emergency. We will still answer, but we may suggest a daytime slot and save you the after-hours trip.

Night and weekend calls

Call and tell us what you see: where the water is, whether it has stopped, and roughly how old the house is. That quick conversation tells us which tools and fittings to load before the truck pulls out. Ask about the after-hours charge on that call so there are no surprises when we arrive.

After the water stops

Once the flow is controlled, we make a safe repair or a solid temporary cap so you have water back in the rest of the house. Then we talk through the permanent fix. Open up wet drywall within a day or two, run fans and a dehumidifier, and keep receipts. Mould starts quickly in a closed finished basement, so drying is the real race once the plumbing is quiet.